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Go to the shop#Frequently asked questions
What plants are your grow lights suitable for?
Our grow lights are designed to support a wide variety of plants, including indoor greenery such as succulents, ferns, and ornamental foliage; vegetables like tomatoes, peppers, and lettuce; fruits such as strawberries and citrus; and flowering plants like orchids and roses. If you're unsure about compatibility with a specific plant, feel free to contact us for personalized guidance.
How do I install the grow lights?
Our grow lights come with a user-friendly installation kit and detailed instructions. They can be installed in several ways, depending on the plant type and light intensity.
How long should I keep the lights on each day?
The recommended lighting duration is 12-16 hours per day, depending on the plant type and growth stage. For example, seedlings and young plants thrive with up to 16 hours of light, while mature plants may require less.
Can I adjust the brightness or spectrum of the lights?
Yes, many of our products offer adjustable brightness and spectrum settings to cater to different growth stages of your plants. This flexibility allows you to create an optimized lighting environment that supports every phase, from germination to flowering and fruiting.
How long do the grow lights last?
Our lights are built with high-quality LED chips and have an expected lifespan of up to 50,000 hours, ensuring long-lasting performance. Regular maintenance, such as cleaning the light surfaces to remove dust, can help maximize their efficiency.
What payment methods do you accept?
We accept a variety of payment options, including major credit cards (Visa, MasterCard, American Express), Shopify Payments，PayPal, Apple Pay, Google Pay, and other local payment methods where available.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to ensure all transactions are safe and your data is fully protected.
How can I modify my order?
If you need to make changes to your order, such as updating the shipping address or adjusting quantities, please contact us within one hour of placing the order. Once the order is processed, modifications may no longer be possible.
How long does delivery take?
Orders are typically processed within 1-2 business days.
Delivery times vary based on location: Domestic shipping: 5-7 business days. International shipping: 7-15 business days.
You will receive tracking information once your order is shipped.
What is your return policy?
If you're not satisfied with your purchase or if the product arrives damaged, you can request a return within 14 days of receiving your order. Returned items must be in their original condition with all accessories included. For quality issues, we cover the return shipping fees. If returning for personal reasons, the customer is responsible for the shipping cost.
How do I request a refund?
Refunds are processed within 3-5 business days after the returned item is received and inspected. The refunded amount will be credited back to your original payment method within 1-2 business days.
How can I contact customer support?
If you have any questions or need assistance, you can reach us via:
Email: support@bountiglow.com
